FREQUENTLY ASKED QUESTIONS
NEW SEASON 3 WORKOUTS
THE TREAD SERIES is not membership or subscription based workout.
By clicking "Buy Pass" you will gain unlimited streaming access to that season's selection of of treadmill workouts.
***CLEARING YOUR SAFARI OR WEB BROWSER HISTORY/DATA WILL USUALLY SOLVE PLAYBACK & LOGIN ISSUES! PLEASE TRY THIS FIRST!***
IPHONE & SAFARI BROWSER USERS:
IF UNABLE TO ACCESS PURCHASED VIDEOS OR EXPERIENCING
"WELCOME BACK" POP-UP GLITCH
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Clear your web browser (as noted below)
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Enter "Private" browsing mode on Safari (as pictured here)
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Return to TheTreadSeries.com and select exact desired workout
ON iPHONE:
1. Go to Settings > Safari > select CLEAR HISTORY & WEBSITE DATA
2. Launch Safari browser > click boxes on bottom right > click "Private" on left
2. Go to TheTreadSeries.com
3. Navigate to the exact desired workout/episode page
4. Push the PLAY button on the video (or "already have access"
5. Follow the prompts to LOGIN
6. A large yellow "WELCOME BACK / ALREADY GAINED ACCESS" pop-up should appear >> click it and you'll be redirected back to TheTreadSeries workout. Allow a few moments for the workout to load.
7. If the workout does not load, try clicking your browser refresh button. If you are still unable to play the workout, try logging in through our video server with the following steps....
1. Go to Cleeng.com
2. Click "LOGIN" and use the email address you used to purchase/redeem TheTreadSeries
3. From the library of purchases, click the desired workout or Season
4. You will be redirected to TheTreadSeries.com
5. You should now be able to navigate to the desired workout and push play.
- HOW TO PURCHASE-
Each season is a one-time purchase.
Click the BUY PASS on the bottom of ANY individual workout video to purchase that season's gallery of workouts. After completing payment you will have unlimited access to stream that season of workout videos on your PC, Mac, tablet or smartphone - as many times as you want, anywhere with WiFi.
(Example for purchasing Season 2)
- RETURN TO PREVIOUS PURCHASED WORKOUTS-
If you’ve previously purchased a season or episode, but cannot access/view it, you are most likely logged out of our Cleeng.com server.
FROM THETREADSERIES.COM
1. Clear browser history
2. Go to TheTreadSeries.com
3. Navigate to the exact/desired workout/episode page
4. Directly beneath the video (bottom right) click "ALREADY HAVE ACCESS"
5. Follow the prompts to login
6. A large yellow "WELCOME BACK / ALREADY GAINED ACCESS" pop-up should appear >> click it and you'll be redirected back to TheTreadSeries workout. Allow a few moments for the workout to load.
7. If the workout does not load, try clicking your browser refresh button. If you are still unable to play the workout, try logging in through our video server with the following steps....
LOG BACK IN THROUGH VIDEO SERVER
1. Go to Cleeng.com (or click "View all purchased episodes" button below")
2. Click "LOGIN" and use the email address you used to purchase/redeem TheTreadSeries
3. From the library of purchases, click the desired workout or Season
4. You will be redirected to TheTreadSeries.com
5. You should now be able to navigate to the desired workout and push play.
- RETURN TO SEASON 1 WORKOUTS-
To replay a previously purchased Season 1 episode, navigate to the desired workout by:
1. From TheTreadSeries top menu bar hover over ALL EPISODES
>> select SEASON 1
>> select the desired episode/workout
2. From the episode/workout page click the PLAY BUTTON on the video/episode
3. A pop-up will appear asking you to log-in
>> follow the login steps
>> click the PLAY BUTTON from within the pop-up to be redirected to the workout
>> allow a moment or two for the video to load
NOTE: YOU MAY NEED TO REFRESH THE VIDEO PAGE AFTER ACCESS IS GRANTED
- REDEEM A COUPON / PROMO CODE-
1. Go to any individual workout page/video
2. Click the BUY PASS button beneath ANY of the video workouts
3. A pop-up window will instruct you to Register or Login (OR if already logged in you will direct you to the Payment Page)
4. On the Payment Page click "REDEEM COUPON" on the TOP RIGHT, and enter your promo code (YOU DO NOT NEED TO ENTER ANY PAYMENT INFORMATION)
5. Follow the prompts to “Get Access” and you will be redirected back to the workout/video
NOTE: YOU MAY NEED TO REFRESH THE VIDEO PAGE AFTER ACCESS IS GRANTED
- GIFT CERTIFICATES -
If you want to give the series as a gift, follow the "BUY PASS" purchasing steps to purchase the series - then EMAIL US that you have purchased the series as a gift and we'll provide you with a digital gift certificate to send the receiver!